RETURNS & EXCHANGES
Initiating a Return
To request a return or exchange, please email returns@bysid.com.au within 7 days of receiving your order, including your order number and reason for return.
Once your return has been approved, you will have an additional 7 days to send the item back to us.
Returns sent without prior approval, or outside of these timeframes, will not be accepted.
Change of Mind
We accept change of mind returns within the above timeframe.
To be eligible, items must be:
-
Unworn, unwashed, and in original condition
-
Returned with all tags attached
-
Sent back in original packaging where possible
- Full priced items (ONLINE WAREHOUSE SALE ITEMS ARE NOT ELIGIBLE FOR RETURN)
Return shipping costs are the responsibility of the customer.
We recommend using a tracked service, as By Sid is not responsible for items lost in transit.
Once your return has been received and approved, you may choose:
-
An exchange (subject to availability)
-
Store credit, valid for 12 months
-
A refund to your original payment method
Please allow up to 3 business days for your return to be processed.
Faulty or Incorrect Items
If you receive an item that is faulty, damaged, or incorrect, please contact us at returns@bysid.com.au within 7 days of delivery, including a description and supporting images.In these instances, return shipping will be covered by By Sid.
You may choose a repair, replacement, or full refund.
Online Warehouse Sale
Items sold during our online warehouse sale are not eligible for return, exchange, or store credit unless deemed faulty.
This sale period begins September 1st and will run until stock lasts.
Australian Consumer Law
Nothing in this policy excludes your rights under Australian Consumer Law.
You are entitled to a replacement or refund for major faults, and to have any other issues remedied in accordance with consumer guarantees.
