1. Overview
This Privacy Policy applies to www.bysid.com.au (Site) and is operated by BY SID Pty Ltd (ABN 70 693 071 742) (“BY SID”, “we”, “our”, “us”).
We respect the privacy of our community and are committed to protecting your personal information.
This Policy outlines how we collect, use, store and protect your information when you interact with us.
2. The Information We Collect
We collect personal information in a considered and minimal way — only where necessary to provide our services.
Information you provide
This may include:
- name
- email address
- phone number
- shipping and billing address
- purchase history
This information is collected when you:
- place an order
- create an account
- subscribe to our communications
- contact our team
Information collected automatically
When you visit the Site, we may collect:
- IP address
- browser type and device information
- pages visited and time spent on the Site
This is collected via cookies and similar technologies to improve your experience.
3. How We Use Your Information
We use your information to:
- process and fulfil orders
- communicate with you regarding your order or enquiries
- provide customer support
- improve the experience and functionality of our Site
- personalise content and marketing
- send updates, campaigns and offers (if you have opted in)
If we do not collect this information, we may not be able to provide our services to you.
4. Payments
All payments are processed via secure third-party payment providers.
BY SID does not store or have access to your full credit card details. Payment information is encrypted and handled securely by our payment partners.
5. Cookies
We use cookies to enhance your experience on our Site.
Cookies allow us to:
- remember your preferences
- enable cart functionality
- understand how you interact with the Site
- tailor content and advertising
You can disable cookies via your browser settings at any time.
6. Sharing Your Information
We do not sell your personal information.
We may share your information with trusted third parties where necessary to operate our business, including:
- Shopify (website platform)
- payment providers
- shipping and fulfilment partners
- marketing platforms (such as email and SMS providers)
These partners are required to handle your data securely.
7. Data Security
We take reasonable steps to protect your personal information from misuse, loss or unauthorised access.
Your information is stored securely via trusted platforms and systems.
While we take care, no system is completely secure — and use of the Site is at your own discretion.
8. Your Rights
You may request to:
- access the personal information we hold about you
- correct or update your information
- unsubscribe from marketing communications
You can opt out of email or SMS marketing at any time via the unsubscribe link or by contacting us.
9. Third Party Links
Our Site may contain links to external websites.
We are not responsible for the privacy practices or content of those sites.
10. Changes to This Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on our Site.
11. Contact
For any questions or requests regarding your privacy, please contact:
